As more and more coaches move to the online space, learning how to respond to DMs, comments or questions is vital. More importantly, moving clients from a simple question to becoming a client of yours does take some skill. If done incorrectly, your business can slow to a halt.
Speaking to clients in the online space isn’t too different from on the gym floor. Getting to know them and what they are struggling with or want is step one. This allows you to speak to them appropriately. As well as allow them to get to know you.
As a coach, it would be ideal if clients came in, said hello and asked for the payment link to sign up for your program. But if your DMs are busy, you know this is not the case. There is a percentage of clients that are ready to go with their first DM. But most will be inquiring about services and prices. So they will need a some interaction first.
Compliance with nutritional plans rarely fail because of the information presented, but usually lies in the coaching around habit and lifestyle changes. If a client has never been on a structured nutritional regimen and are use to choosing food and meals on the go or in the moment, you will need to coach them to success.
Most coaches struggle getting clients into their program and out of DM questions because, they are not taking the time to nurture the client and solve the problems presented. As well, their process isn’t clear. Which can create more hesitation for the client.
In this episode of The Stress-Reduced Fat Loss™ Podcast Ken Sylvan and Bharat Oza breakdown 4 quick tips that you can implement right away when dealing prospective clients in the online space. As well as how to take prospective clients (who are just asking questions) and turn them into happy clients.